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Privacy Policy

  1. Introduction

Sea Travel & Tours Sdn. Bhd. (“the Company”, “we”, “our”, “us”) is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us.

 

  1. Collection of Personal Data

We may collect and process the following types of personal data:

  • Identification details: full name, NRIC/passport number, date of birth, nationality.
  • Contact information: address, phone number, email.
  • Travel details: flight information, accommodation, dietary or special requests.
  • Payment information: billing details, bank/credit card details (processed via secure payment gateways).
  • Other information: emergency contacts, health information (if required for specific tours), preferences or feedback.

We collect data directly from you, through our booking forms, website, email, or through third-party platforms used to provide our services.

 

  1. Purpose of Data Processing

Your personal data may be used for:

  1. Processing bookings and reservations.
  2. Facilitating payments and issuing receipts/invoices.
  3. Communicating with you regarding your bookings, itinerary updates, or customer service queries.
  4. Compliance with legal and regulatory requirements.
  5. Marketing and promotional communications (only with your consent).
  6. Improving our services through customer feedback and analytics.

 

  1. Disclosure of Personal Data

We may share your personal data with:

  • Travel service providers (airlines, hotels, transport operators, insurance companies, tour guides).
  • Regulatory and governmental authorities, if required by law.
  • Business partners, vendors, and service providers who perform functions on our behalf (e.g., IT support, payment processors).

We ensure that all third parties handle your data with strict confidentiality and only for legitimate purposes.

 

  1. Data Security
  • Personal data is stored in secure systems with restricted access.
  • We use reasonable technical and organizational measures to prevent loss, misuse, unauthorized access, or disclosure.
  • However, no system is fully secure, and we cannot guarantee absolute protection of your data.

 

  1. Data Retention
  • We retain personal data only as long as necessary for the fulfillment of the purposes stated in this Policy or as required by law.
  • When data is no longer needed, it will be securely deleted or anonymized.

 

  1. Your Rights

Under PDPA, you have the right to:

  • Access and request a copy of your personal data held by us.
  • Correct any inaccuracies in your personal data.
  • Withdraw consent to our processing of your personal data (subject to contractual/legal obligations).
  • Opt out of receiving marketing communications at any time.

All requests must be submitted in writing (see Section 9).

 

  1. Changes to Policy

We reserve the right to update or amend this Policy from time to time. Any changes will be published on our website, and the updated version will apply immediately upon publication.

 

  1. Contact Us

For any questions, concerns, or requests regarding this Policy or your personal data, please contact us at:

  • Company: Sea Travel & Tours Sdn. Bhd.
  • Address: 20-1, Jalan Manis 1, Taman Segar, 56000 Kuala Lumpur. Malaysia.
  • Phone: +6017 – 785 3185
  • Email: [email protected]